Home› Welcome to the FamilySearch Community!› Ask a Question› FamilySearch Account

Profile picture won't load

MartiMoser
MartiMoser ✭
September 28, 2020 edited July 11, 2024 in FamilySearch Account
Profile picture won't load

I'm trying to add a photo to my profile. IT just rolls to previous screen. I had a profile picture I'm almost positive. ​

0

Best Answer

  • Brett .
    Brett . ✭✭✭✭✭
    September 28, 2020 Answer ✓

    @MartiMoser MartiMoser​ 

    .

    Marti

    .

    Just thinking out aloud here ...

    .

    Firstly, the "Image" (ie. Photograph) must be a, JPG; or, GIF; or, PNG, file with a MAXIMUM file size is 16 MB (ie. Megabytes).

    .

    Secondly, have you tried "Refreshing" the page/screen - sometimes a "Refresh" seems to work, to 'clear away the cobwebs', so to speak ...

    .

    Now ...

    That said ...

    .

    As an aside ...

    .

    I am "Tagging" this general 'Question' of yours to the 'Group' being "Community.familysearch.org Feedback", in this "Community.FamilySearch" Forum; so that, the members of that group can answer/assist you.

    .

    Brett

    .

    @Community.familysearch.org Feedback​ 

    .

     

    0

Answers

  • MartiMoser
    MartiMoser ✭
    September 28, 2020

    Brett, I just reread your post. I didn't get to s point to even select​ an image.

    0
  • Anitra Whittle
    Anitra Whittle ✭✭✭
    October 10, 2020

    @Anitra Whittle​ 

    Hello @MartiMoser MartiMoser​ Did your problem with Memories get solved? It's a tricky program.

    Thank you

    AnitraW

    0
This discussion has been closed.
Clear
No Groups Found

Categories

  • All Categories
  • 43K Ask a Question
  • 3.4K General Questions
  • 571 FamilySearch Center
  • 6.8K Get Involved/Indexing
  • 644 FamilySearch Account
  • 6.5K Family Tree
  • 5.2K Search
  • 1K Memories
  • 2 Suggest an Idea
  • 476 Other Languages
  • 62 Community News
  • Groups