i get this message but the couple are not linked or have children These people do not have a couple

John K Webb

i get this message but the couple are not linked or have children
These people do not have a couple relationship but are the parents of a child. If they were married or lived together as husband and wife, add a couple relationship to link..

John K Webb

LD5W-HYQ and KLC9-C5R

Patricia Ann Sullivan Henshaw-Grow

if they never lived together but had a child there is no couple relationship.however you can add the father, without a spouse, and add the child to the father. Then add the mother, without a spouse, and add the same child To her. Be sure to add a note they never lived together and there would be a no relationship. If the lived together then you can add the relationship but indicate no marriage in a reason statement.

John K Webb

Thank You, however you miss understand (or i failed to explain)

the 2 individuals are not linked and never had a child together no nothing. when i view their Temple Ordinances they show as a couple with that statement.

there is no visible link between them. (if could see a child or a link i can deal with that but no link)

 

Patricia Ann Sullivan Henshaw-Grow

James Salter

about 1740 – Deceased

•  • LD5W-HYQ shows that message =

Betty Ponting

1735–Deceased

 • KLFQ-V43 shows under id Number - married to a George Salter and ordinances complete for them.

 

I think you many need to call support - 1-866-406-1830 and have them resolve it for James

John K Webb

Ok thanks, for looking. The message come up for Betty as well.

 

i have emailed support.