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I've had trouble logging into my familysearch.org account for the past month. Is there a problem wit

LegacyUser
LegacyUser ✭✭✭✭
July 7, 2020 edited February 12, 2021 in FamilySearch Account
I've had trouble logging into my familysearch.org account for the past month. Is there a problem with the system?
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Best Answers

  • Carol Ann1
    Carol Ann1 ✭✭
    July 7, 2020 Answer ✓

    I don't know of any problems with the system. Your may want to check your sign in and password for accuracy. Plese let me know if I can be of more help.

    0
  • Dennis J Yancey
    Dennis J Yancey ✭✭✭✭✭
    July 7, 2020 Answer ✓

    also try using a different browser and see if that works.

    and try clearing your browser cache.

    0
  • Brett .
    Brett . ✭✭✭✭✭
    July 8, 2020 Answer ✓

    @JohnKovacs1 JohnKovacs1​ 

    .

    John

    .

    As as aside ...

    .

    Have you tried "Clearing" the "Cookies" and "Cache" (and, possibly, even the "Browsing History") on your Computer lately?

    .

    Sometimes the above gets 'clogged', with 'Old' stuff the one's Computer keeps using.

    .

    If you are experiencing problems/issue with "Logging Into" the "Family Tree" of 'FamilySearch' (or, just 'FamilySearch' in general), I suggest you try "Clearing" the "Cookies" and "Cache" (and, possibly, even the "Browsing History") on your Computer - see if that makes this better.

    .

    Juts a suggestion.

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    Plus, what "Browser" and "Operating System" are you using?

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    Are the "Browser" and "Operating System" up-to-date, with the latest versions?

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    Some "Browsers" and "Operating Systems" just do not, work with; and/or, well with, 'FamilySearch'.

    .

    There are recommended "Browsers" for 'FamilySearch'.

    .

    And, many of the much OLDER "Operating Systems" (on old Computers) NO LONGER work with 'FamilySearch'.

    .

    Just some thoughts.

    .

    Brett

    .

     

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