Why can't I see my stats?
Yesterday afternoon when I logged in, my stats for both the Quick Name Review and the Full Name Review disappeared from my home page. Is there a setting i need to change on my computer or is it on your end? I have attached a screen shot of my current home page. Please advise.
Best Answer
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Hello @Sorensen Eugene Gorden, I cannot see your screenshot, the best method is to paste it here. Thanks.
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Answers
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OpportunitiesIndexing
Transcribe a full document
This indexing activity is no longer needed—but your help is! Try a new activity, and explore how your contributions make a difference on the Your Impact page.
Quick Name Review
Quickly check first and last names and make sure they were indexed correctly.
Get Started
Full Name Review
Make sure the person's entire name was identified and indexed correctly.
Get Started
Family Review
Help find all members of a family so they can be added to Family Tree together.
Get StartedThe inventory for this activity is currently limited. Thank you for your patience as we work to improve this experience. Please check back soon.
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As you can see here, there are no stats in the pasted fields above
Gene
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@Sorensen Eugene Gorden Can you post a URL of the webpage you are looking at?
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under: familysearch.org/en/getinvolved/opportunities - Stats load in for me under the various headings. Are you logging in on your phone or in a new browser. You can try clearing your cache and logging in again.
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I tried logging in with two other web browsers and clearing my cache. None of it has solved the problem. here is the url I am using: https://www.familysearch.org/en/getinvolved/opportunities
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I see my stats with that link you posted.
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You might have to clear your cookies. I recommend this only if you have to, as clearing cookies will log you out of any site where you are logged in (like Facebook, Hotmail, etc.). What you can do is clear our cache again and restart whatever device that you review on.
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My stats have re-populated this afternoon. I am not sure if what was suggested solved the problem or if it was fixed on their end. Thanks for all your help!
Gene
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