While in Ancestry.com or RootsMagic I can't see a person who is in FamilySearch.

Dick Moyer

I tried to copy David Friesen from  FamilySearch to my ancestry.com tree, but it didn't see him. I added him manually and then tried to link him using his FamilySearch ID number G6T1-HBB. I got the message, “No matches for G6T1-HBB have been found on FamilySearch”. I can't see him using RootsMagic either. What is wrong here?

MandyShaw1

Thought he might be living, but I can see him and he clearly isn't. Are other profiles working normally? I can try RootsMagic later.

Áine Ní Donnghaile

Family Tree Maker also says

A manual Find in the FS tree takes quite a while to resolve and display. There may be a glitch in that profile.

Working from his father's profile, L7NQ-KG6, FTM finds him, but a download of all descendants only brings over daughter Irene with no sign of David.

Edit to add - I then backed up to his maternal grandfather L7NQ-W7N. A download of all his descendants also omits David. There must be something blocking that profile.

Dick Moyer

If we don't get a resolution in the Community does it automatically get escalated to the software technicians?

Áine Ní Donnghaile

@Dick Moyer Not automatically escalated, but if a mod or staff member does not weigh in, you/we can tag a mod to make sure the issue is escalated.

MandyShaw1

All the APIs I have tried on him work normally.

But: in his Person JSON there is a setting

"visibleToAll" : false

This is

"visibleToAll" : true

for every profile in my analysis database, and for David's sister, but not for him.

There is also

"visibleToAllWhenUsingFamilySearchApps" : true

in his JSON (and everyone else's), which presumably explains why we can see him fine from the FS website and mobile app.

I guess the "visibleToAll" : false may be the issue, though how it got like that who knows.

@SerraNola can you help with this at all please?

Dick Moyer

David is not the only one with this problem. For example I was able to find David's wife Helena but of course I could not add her to David. So I found Helena's mother Anna in FamilySearch and added Helena as a daughter. Then I was able to add Helena to David as his wife. But Helena's father has the same problem as David. And there others.

MandyShaw1

I can't see Helena's father on her profile, sorry (I can see her mother Anna). If you could give me Helena's father's PID I could check him.

Dick Moyer

His name is Isaac Bergen G9L9-Z3P. If you go to Anna's page you will see him.

MandyShaw1

Same settings as for David,

"visibleToAll" : false,
"visibleToAllWhenUsingFamilySearchApps" : true

This stuff is documented here https://www.familysearch.org/en/developers/docs/api/types/json_PersonInfo as part of the gedcomx PersonInfo standard, but I can find no reference to how it is used in practice, or who chooses how it's set.

The visibleToAll setting appears to have been introduced to the standard only in 2022, which may perhaps explain the lack of clarity in the 3rd party products.

MandyShaw1

@SerraNola Sorry to chase but the OP has been in touch with me to ask if this has been escalated? Thanks.

Ashlee C.

@Dick Moyer We will look into this and get back to you with what we find out. Thanks for your patience.