Have tried both a ged and a zip file and my database will not load
Is there an upload problem or limit to size of database at the moment. Could someone message me so that I am not wasting time with multiple attempts to upload. Ad blocker has been disabled.
Comments
-
I think there may be a GEDCOM file size limit as one of my 'big' ones wouldn't load either. I have an open question similar to yours awaiting further info
0 -
@DianeDuncan01 @Mark McKenzie_1 There is not a size limit for the GEDCOM. Please tell us the 3rd party software that you are using and the operating system and browser being used to create your CET.
I will make the engineers aware of your posts and will most likely be reaching out to you privately to obtain a copy of your GEDCOM file.
0 -
@Tomie K. Avant Tomie, I'm creating the GEDCOM using Ancestry's create/download function. A smaller GEDCOM, also from Ancestry, has worked fine..
0 -
Hi,
I am using Legacy Family Tree software on Windows 11 using Chrome/Bing. A copy of my ged was sent yesterday.
0 -
@DianeDuncan01 @Mark McKenzie_1 I have received both gedcom files and have forwarded them to the engineering team. Thank you again for testing this product and offering feedback.
0 -
I am having the same problem as many others. I have a gedcom exported from Family Tree Builder that is 5.1 mb. I am using a 2023 16-inch MacBook Pro with an M2 chip running Sequoia 15.3.1. The error message is "There was an error creating this tree."
I tried three times and then tried creating a new gedcom and tried again. Thank you.
0 -
@drbking
What was the name of your file and roughly what day and time did you try uploading? I'll have an engineer take a look at it.0 -
Thank you for the quick reply. I saw a suggestion that I try a gedcom directly from MyHertitage. That seems to be working. I will repost if the upload fails at any point or loads incorrectly. Thank you.
0 -
@drbking Thank you very much for testing early access CET and providing feedback to us. If you encounter any other issues, please post it in a new discussion. Again, thank you.
0 -
Thank you for bringing this to our attention. We’re committed to resolving as many issues as possible, and we’re closing this discussion for now. If you or others encounter this issue again, please start a new discussion and include relevant information such as your operating system, browser, URLs, and screenshots if available.
We appreciate your support and engagement. Please don’t hesitate to reach out with any future questions or concerns.
Thank you for using CET.
0
