Frequently Asked Questions
Stephanie V.
Community Manager
| FAQ – Frequently Asked Questions |
|---|
| Why was the FamilySearch Home Page redesigned? |
| The Home page has undergone numerous updates this year due to moving off of outdated technology, incorporating the needs of a more world-wide audience, and making FamilySearch more user friendly on cell phones. |
| Are users being asked about these changes? |
| Yes, there are focus groups and the FamilySearch Labs that help us gather information for both needed and desired changes or improvements. |
| Flexible widgets versus drop-down menus – What gets used? |
| Studies have shown that less than 2% of the users use the widgets and most people use the drop-down menu’s for their family history and genealogy work. |
| Can we revert back to the old Home Page or opt out of the New Home Page? |
| For a period of time, you have the ability to opt out of the new Home Page by clicking on the “Exit Preview” on the top right of your screen. You can go back and forth between the two styles (old and new). It will stay at the last setting you selected the next time you log in. |
| How do we know what is being worked on for future updates to the New Home Page? |
| There are places on the Community Page where reported issues and tickets created, the requests already made, and Announcements are located. (Click on “Go to Community” on upper righthand side of Home page) |
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