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Áine Ní Donnghaile
Áine Ní Donnghaile ✭✭✭✭✭
November 9, 2024 edited November 11, 2024 in Social Groups

I received my invitation to participate this afternoon. Thanks.

So far, it's not working for me. I uploaded a very small GEDCOM of 385 people, less than 2MB. Landing page says it's ready, but the page just pulses - I can't see or do anything.

I've tried 4 different browsers; I've cleared FS cookies - same no result, just a pulsing grey and white page. Picture this pulsing:

image.png

It's been 3 hours.

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Comments

  • Robert Kehrer
    Robert Kehrer ✭✭✭
    November 10, 2024

    Thank Áine, The first issue is one I haven't seen before and I've already alerted our eng team. We'll dig in in the morning.

    -Robert Kehrer, sr product manager

    1
  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    November 11, 2024

    Before someone asks - Windows 10, fully updated. All browsers fully updated, and I checked in Firefox, Chrome, Edge, and Firefox Developer. I also checked on my Android tablet which has the Silk browser installed.

    0
  • mynameistk
    mynameistk ✭✭✭
    November 11, 2024

    thank you for all of that identifying information. It will help the engineer team to isolate the issue.

    0
  • Always Strange
    Always Strange ✭✭
    November 11, 2024

    Thank you everyone for reporting this. We have logged a bug against this. It is RSTI-1868. Will keep you posted on a resolution.

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  • mynameistk
    mynameistk ✭✭✭
    November 11, 2024

    Thank you very much for your feedback and your willingness to assist in the testing of CET. For clarification and follow through, I have split your "recents list" error into a separate discussion.

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  • mynameistk
    mynameistk ✭✭✭
    November 11, 2024 edited November 11, 2024

    This discussion has been separated into 2 discussions: "Unable to upload GEDCOM" and "Recents List errors". It has also been merged into each of the above discussions. This discussion will now be closed. Thank you for your assistance and anticipate continued feedback.

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