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Not syncing in my mobile

Leo Yasaña Aquino
Leo Yasaña Aquino ✭
August 20, 2024 edited August 28, 2024 in Social Groups

I tried the different approach that I search like clearing the cache, sign in sign out, reinstalling the app but it's still the same, the mobile is not updating, the changes that I did in my desktop is not appearing in my mobile, thanks!

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  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    August 20, 2024

    Have you refreshed the person? Under the 3 dots at the top right. These instructions are for iOS, but they are the same for Android.

    https://www.familysearch.org/en/help/helpcenter/article/family-tree-app-is-not-syncing-on-my-ios-mobile-device

    If you make changes on the website, changes appear on the app within a few days. You can force a refresh.

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