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Helper function not working

JVance1
JVance1 ✭✭
July 15 in Social Groups

Why isn't the helper function allowing me to sign in anymore? I still have callings as a ward and a stake temple and family history consultant. I have been unable to log in to help using a person's username and helper number for a couple of weeks now.

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Comments

  • Bruchele Cleverly
    Bruchele Cleverly ✭
    July 16

    No issues with helper function here. You can use the helper function regardless of your calling. You just need to be signed into your FamilySearch account.

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  • Chas Howell
    Chas Howell ✭✭✭✭✭
    July 16 edited July 16

    Could the person have changed their username or helper number? Are you able to sign-in as helper for others? Can you get in by using their name, dob & helper number?

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  • RobertLeighPritchett
    RobertLeighPritchett ✭✭✭
    July 21

    The way I've done it for three years ins Click on the question Icon > Helper Resources > Right side Planner and access them there.

    0
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