Family Name Assist Response
Family Name Assist Response
As we continue to get calls on Family Name Assist introduced at RootsTech, it is essential to remember that we do not support this tool. Because we have the only working number and Email address that patrons can reach, they will continue to contact us until the Priesthood is better trained. Because of this, we have written the following approved response. Please remember that the Priesthood owns this tool, and only they can provide training.
Thank you for your excitement about the new features announced at RootsTech 2024. We are excited as well! Concerning Family Name Assist, questions regarding this tool should be addressed to Priesthood leaders who can grant proxy baptism and confirmation recommends. Thank you for contacting FamilySearch Support.