Glitch in viewing memories in new version

LisaAlbert1

I have no problems viewing memories and getting docs or photos pulled up in Memories via the old version:

Clicking on the far left document, I get this view in no time at all:

Switching to the updated version, this is my view when I go to Memories:

However, when I try to click on the estate appraisal, the same document I viewed just above, I get this:

And this is all I get, even after several minutes of waiting for the doc to appear. The little circle just keeps going round and round and round.

Thanks!

lyleblunttoronto1

I'm unable to duplicate this problem right now. Is it still happening for you? If it is, can you tell me a little about your browser version and operating system?

https://www.familysearch.org/tree/person/memories/LHGC-VN9

https://www.familysearch.org/photos/artifacts/168439475?p=41476524&returnLabel=Adam%20Albert%20Sr%20(LHGC-VN9)&returnUrl=https%3A%2F%2Fwww.familysearch.org%2Ftree%2Fperson%2Fmemories%2FLHGC-VN9

LisaAlbert1

Yep, it's still glitching for me. I use Firefox. I'm on a PC, Windows 10. I just got a notice that there's a Firefox update, which I plan to do later today (updates always mess with open window order, which is a pain in the butt to correct so I don't do updates while I'm working). But I'm current as to the last update.

lyleblunttoronto1

I still can't reproduce the issue. Does the page load when you use the second link I provided above. This would let me know if we have an issue creating the link or if the memories page has an issue loading.

LisaAlbert1

I just tried again, via the 2nd link you posted above. No joy. I still get the circle thingie. I have no problems viewing the memories in the previous version mode. They open up promptly.

Thanks for you attention to this issue!