Name disappears when Sealing to Spouse is requested.
Elisabetha Catharina Laufer's name (GV9Q-6WZ) disappears when a Sealing to Spouse is requested for her. When I try to request Sealing to Spouse from either her ordinance tab or her husband's ordinance tab (see Andreas Plocher GCRN-1ZB) her name appears as "Unknown Name" and her icon changes from female to neutral (that is neither male nor female.) Could this please be fixed so that I can request her marriage sealing? Thank you!!
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I just tried this (and immediately unreserved) and everything worked just fine. Try clearing cookies, closing your browser, and restarting your computer. See if that fixes things. (Or are you working in the mobile app?)
(This probably would have fit better in the FamilySearch Help Temple category.)
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OK, I see that her name now appears, (Thank you!!) but I don't understand. How did you unreserve it?
I thought that all her ordinances (except for the SS to Andreas Plocher) had already been reserved by someone else. How were you able to unreserve those? I would really appreciate it if you could help me understand.
BTW, it's really nice to talk to you again. 😀 I have missed Get Satisfaction.
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Sorry if I wasn't clear. When I went into Elisabeth's profile her SS was green. To see if I could replicate the problem you reported, I reserved just that SS and found that it worked fine. Then I unreserved just that SS to get things back to how I found it. If you didn't do anything and found that reserving worked just fine, there must have been some sort of server glitch that fixed itself.
I wasn't really paying attention to the other ordinances, couldn't tell you now what state they were in, and didn't touch them at all. If they changed, then someone else did something there.
Get Satisfaction was a fun place to discuss things. But Communities works pretty well, too. There are a lot more people here than ever found the old boards.
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Now I understand what you did. It must have been a glitch as it now works fine, and I have reserved her ordinances.
I like Communities, but don’t find them easy to navigate. It seems like there are too many choices in that it’s not very clear which board to post to.
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