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Can't attach records to ancestors

CarolyneHansen
CarolyneHansen ✭
April 10, 2022 edited April 11, 2022 in Family Tree

Lately when I have tried to attach record matches to ancestors it brings Souce Linker screen used to attach records but it keeping saying it is analyzing records and then matching records to relatives but no names of ancestors are showing and the no records details are shown either

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Best Answers

  • Julia Szent-Györgyi
    Julia Szent-Györgyi ✭✭✭✭✭
    April 10, 2022 Answer ✓

    It sounds like your browser has "helpfully" saved a malformed page or file, causing Source Linker to fail. Easiest test is to try it in a different browser. If it works there, then some "housekeeping" in your usual browser should help: clear your cache and cookies and try again.

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  • Carla Tobler
    Carla Tobler mod
    April 10, 2022 Answer ✓

    @CarolyneHansen

    Our first step when the features are not working properly in FamilySearch is to delete all cookies and temporary files stored by our internet browser. Over time, a large cache of temporary files and cookies accumulates and can cause problems when you use the FamilySearch website.

    Here is a Knowledge Article from the Help Center giving instructions for doing that.

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

    One more article that might help:

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

    If doing these "housekeeping" tasks does not help, please let us know.

    Best wishes!

    0

Answers

  • CarolyneHansen
    CarolyneHansen ✭
    April 12, 2022

    Thanks for your help, all back working now

    1
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