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Here's an idea - Go back to the old website search interface

ken scislaw
ken scislaw ✭
December 29, 2021 edited July 30, 2024 in Search

The website "customer experience" newly implemented at familysearch is horrendous.

And no, my issues are not 'learning curve' related. I am suffering efficient and effective search problems.

My sense is that Familysearch is now fully in the hands of IT people, and not researchers? (would explain everything)

I also sense the wholesale redesign was for the benefit of people who use cell phone. For the people who only dip their toe periodically into research (and those who copy/paste the hard work of others - which is fine).

But what do WE do now - the people who spend hours upon hours at our PC, ransacking the FS catalog, databases, visiting archives (in numerous countries).

I answer family tree questions of 100s of people from around the world every year.....And I'm at the point of surrender using the new Familysearch interface

Moreover, not only is the search interface virtually unusable, the search results are now unreliable (What happened?)

I'm an "expert" and this is junk. (sorry)

Tagged:
  • New
  • General User Interface Issues
  • #FamilySearch
  • Search Ideas
7

Best Answer

  • N Tychonievich
    N Tychonievich ✭✭✭✭✭
    April 3, 2022 Answer ✓

    @ken scislaw While we are told that the current Search Records will remain, if you provide us with specific search terms that do not work as expected, we can report the issues to engineers. We have had success in getting improvements when we report specific, reproduceable problems.

    0

Answers

  • bonniebairn
    bonniebairn ✭
    January 22, 2022

    Regrettably, I must agree with your observations.

    The 'old' search functionality was vastly superior to the 'new' version. Your comment about the IT people is bang on. In my business, if we followed the IT credo of 'what can we do' instead of the more rational 'what should we do' the ship of state would sink fairly quickly.

    0
  • Brett .
    Brett . ✭✭✭✭✭
    January 22, 2022

    @ken scislaw & @bonniebairn

    Ken & Bonnie

    I am just another 'lowly' User/Patron ...

    Just in passing ...

    In relation to, the "Changes" of, the NEW "Search Records"; and, the resulting "Results" page/screen ...

    You are certainly not alone ...

    We are ALL 'Struggling' ...

    And, just in case you, were not aware ...

    Here are some FOUR (x4) posts, in date (and, post) order of being posted, from someone, stating, to be part of the 'FamilySearch' Team that, 'Designed'; and, 'Developed", the the NEW "Results" page/screen, for "Search Records", which appears, in some of the posts, to give some "Instruction", on HOW to use the NEW "Results" page/screen, for "Search Records".

    "Ideas" (ie. 'Feedback) Section

    15 July 2021

    [ 1 ] Discussion 90536

    'Category' = Records (Searching And Viewing)

    Home > Ideas > Records (Searching And Viewing)

    Hello FamilySearch Community! Try out the new update to Record Search.

    https://community.familysearch.org/en/discussion/90536/hello-familysearch-community-try-out-the-new-update-to-record-search

    https://community.familysearch.org/en/discussion/90536/hello-familysearch-community-try-out-the-new-update-to-record-search

    29 September 2021

    [ 2 ] Discussion 103619

    'Category' = General User Interface

    Home > Ideas > General User Interface

    FamilySearch's Updates to the Search Page

    https://community.familysearch.org/en/discussion/103619/familysearchs-updates-to-the-search-page

    https://community.familysearch.org/en/discussion/103619/familysearchs-updates-to-the-search-page

    [ 3 ] Discussion 103620

    'Category' = Records (Searching And Viewing)

    Home > Ideas > Records (Searching And Viewing)

    FamilySearch Employee Responding to Search Page Feedback

    https://community.familysearch.org/en/discussion/103620/familysearch-employee-responding-to-search-page-feedback

    https://community.familysearch.org/en/discussion/103620/familysearch-employee-responding-to-search-page-feedback

    [ 4 ] Discussion 103621

    'Category' = Records (Searching And Viewing)

    Home > Ideas > Records (Searching And Viewing)

    FamilySearch Employee Responding to Search Page Feedback

    https://community.familysearch.org/en/discussion/103621/familysearch-employee-responding-to-search-page-feedback

    https://community.familysearch.org/en/discussion/103621/familysearch-employee-responding-to-search-page-feedback

    I hope, that some of the information in these posts, may offer some help/assistance.

    And ...

    There are OTHER posts throughout this Forum, where the instigator of the above posts has responded with, advice; direction; instruction; help/assistance, on the NEW "Results" page/screen, of "Records Search" ('FamilySearch').

    Now ...

    That Said ...

    You may like to ADD, your thoughts/comments, in those particular posts; so that, your thoughts/comments, like those of MANY other UNHAPPY Users/Patrons, ARE 'seen', by the Team, in 'FamilySearch', that 'Designed'; and, 'Developed" the NEW look "Search".

    As you can 'see' from those posts ...

    DESPITE, all the NEGATIVE 'Feedback', with regard to the NEW "Results" page/screen, for "Search Records", from those that matter, the 'lowly' User/Patrons, where the NEW "Results" page/screen, for "Search Records", was 'foisted' upon them; BEFORE, being "Fully" released to ALL User/Patrons - 'FamilySearch' RELEASED the NEW "Results" page/screen, for "Search Records", to ALL Users/Patrons.

    As I already suggested ...

    You are not alone ...

    We are ALL 'Struggling'; and, NEED "Help", with the NEW "Results" page/screen, for "Search Records", which is NOT very 'User Friendly'.

    MOST Users/Patrons want the NEW "Results" page/screen, for "Search Records" to be "Reverted" BACK to the PREVIOUS "Results" page/screen, for "Search Records".

    But ...

    That Said ...

    SADLY, I doubt that will happen ...

    And ...

    Finally ...

    'FamilySearch' has made, MINOR "Changes", to the NEW "Search Records"; and, the resulting "Results" page/screen, hopefully such will keep occurring ...

    I know, that this may NOT help/assist; but, I hope, that this gives you, some additional, insight; and, perspective.

    Brett

    0
  • David Newton_2
    David Newton_2 ✭
    March 16, 2022 edited March 16, 2022

    Given this insight:

    MOST Users/Patrons want the NEW "Results" page/screen, for "Search Records" to be "Reverted" BACK to the PREVIOUS "Results" page/screen, for "Search Records".

    why do we get

    SADLY, I doubt that will happen

    Is this: give us your feedback so that we can ignore it

    0
  • Brett .
    Brett . ✭✭✭✭✭
    March 17, 2022

    @David Newton_2

    David

    Welcome to the "Community.FamilySearch" Forum.

    I am just another 'lowly' User/Patron ...

    Just in passing ...

    Question: Is this the David NEWTON, of OLD, from the OLD 'FamlySearch' "GetSatisfaction" 'Feedback' Forum?

    No problems, if it is.

    I am just curious...

    Brett

    ps: Just 'sounds', somewhat familiar ...

    pps: 'G'Day', if it is ... nice to 'see'/'hear' you back ...

    .

    0
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