Here's an idea - Go back to the old website search interface
The website "customer experience" newly implemented at familysearch is horrendous.
And no, my issues are not 'learning curve' related. I am suffering efficient and effective search problems.
My sense is that Familysearch is now fully in the hands of IT people, and not researchers? (would explain everything)
I also sense the wholesale redesign was for the benefit of people who use cell phone. For the people who only dip their toe periodically into research (and those who copy/paste the hard work of others - which is fine).
But what do WE do now - the people who spend hours upon hours at our PC, ransacking the FS catalog, databases, visiting archives (in numerous countries).
I answer family tree questions of 100s of people from around the world every year.....And I'm at the point of surrender using the new Familysearch interface
Moreover, not only is the search interface virtually unusable, the search results are now unreliable (What happened?)
I'm an "expert" and this is junk. (sorry)
Best Answer
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@ken scislaw While we are told that the current Search Records will remain, if you provide us with specific search terms that do not work as expected, we can report the issues to engineers. We have had success in getting improvements when we report specific, reproduceable problems.
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Answers
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Regrettably, I must agree with your observations.
The 'old' search functionality was vastly superior to the 'new' version. Your comment about the IT people is bang on. In my business, if we followed the IT credo of 'what can we do' instead of the more rational 'what should we do' the ship of state would sink fairly quickly.
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Ken & Bonnie
I am just another 'lowly' User/Patron ...
Just in passing ...
In relation to, the "Changes" of, the NEW "Search Records"; and, the resulting "Results" page/screen ...
You are certainly not alone ...
We are ALL 'Struggling' ...
And, just in case you, were not aware ...
Here are some FOUR (x4) posts, in date (and, post) order of being posted, from someone, stating, to be part of the 'FamilySearch' Team that, 'Designed'; and, 'Developed", the the NEW "Results" page/screen, for "Search Records", which appears, in some of the posts, to give some "Instruction", on HOW to use the NEW "Results" page/screen, for "Search Records".
"Ideas" (ie. 'Feedback) Section
15 July 2021
[ 1 ] Discussion 90536
'Category' = Records (Searching And Viewing)
Home > Ideas > Records (Searching And Viewing)
Hello FamilySearch Community! Try out the new update to Record Search.
29 September 2021
[ 2 ] Discussion 103619
'Category' = General User Interface
Home > Ideas > General User Interface
FamilySearch's Updates to the Search Page
https://community.familysearch.org/en/discussion/103619/familysearchs-updates-to-the-search-page
[ 3 ] Discussion 103620
'Category' = Records (Searching And Viewing)
Home > Ideas > Records (Searching And Viewing)
FamilySearch Employee Responding to Search Page Feedback
[ 4 ] Discussion 103621
'Category' = Records (Searching And Viewing)
Home > Ideas > Records (Searching And Viewing)
FamilySearch Employee Responding to Search Page Feedback
I hope, that some of the information in these posts, may offer some help/assistance.
And ...
There are OTHER posts throughout this Forum, where the instigator of the above posts has responded with, advice; direction; instruction; help/assistance, on the NEW "Results" page/screen, of "Records Search" ('FamilySearch').
Now ...
That Said ...
You may like to ADD, your thoughts/comments, in those particular posts; so that, your thoughts/comments, like those of MANY other UNHAPPY Users/Patrons, ARE 'seen', by the Team, in 'FamilySearch', that 'Designed'; and, 'Developed" the NEW look "Search".
As you can 'see' from those posts ...
DESPITE, all the NEGATIVE 'Feedback', with regard to the NEW "Results" page/screen, for "Search Records", from those that matter, the 'lowly' User/Patrons, where the NEW "Results" page/screen, for "Search Records", was 'foisted' upon them; BEFORE, being "Fully" released to ALL User/Patrons - 'FamilySearch' RELEASED the NEW "Results" page/screen, for "Search Records", to ALL Users/Patrons.
As I already suggested ...
You are not alone ...
We are ALL 'Struggling'; and, NEED "Help", with the NEW "Results" page/screen, for "Search Records", which is NOT very 'User Friendly'.
MOST Users/Patrons want the NEW "Results" page/screen, for "Search Records" to be "Reverted" BACK to the PREVIOUS "Results" page/screen, for "Search Records".
But ...
That Said ...
SADLY, I doubt that will happen ...
And ...
Finally ...
'FamilySearch' has made, MINOR "Changes", to the NEW "Search Records"; and, the resulting "Results" page/screen, hopefully such will keep occurring ...
I know, that this may NOT help/assist; but, I hope, that this gives you, some additional, insight; and, perspective.
Brett
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Given this insight:
MOST Users/Patrons want the NEW "Results" page/screen, for "Search Records" to be "Reverted" BACK to the PREVIOUS "Results" page/screen, for "Search Records".
why do we get
SADLY, I doubt that will happen
Is this: give us your feedback so that we can ignore it
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David
Welcome to the "Community.FamilySearch" Forum.
I am just another 'lowly' User/Patron ...
Just in passing ...
Question: Is this the David NEWTON, of OLD, from the OLD 'FamlySearch' "GetSatisfaction" 'Feedback' Forum?
No problems, if it is.
I am just curious...
Brett
ps: Just 'sounds', somewhat familiar ...
pps: 'G'Day', if it is ... nice to 'see'/'hear' you back ...
.
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