can't add a new person

KatieReplogle

12/22/21 I tried to add a parent to George W. Parsons GZ92-XT6 and got an error message: "There was an error trying to add this person." I tried to create "Samuel Parsons" (George's father) as a new person and also got an error message.

I've never had this problem before - ?

KatieReplogle

I also tried to create ("Add Unconnected Person) a random person (Hannah Smith) and got the same error message.

AndLinda

We have replicated and are not having trouble adding a person. The issue may have been resolved by now. We would ask that you delete cookies and temp files or change browsers and see if that will help as sometimes for some reason just changing browsers can help with issues. If you are still having issues, please respond back. Thanks again.

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

KatieReplogle

Thanks for your response. The issue must have been resolved somehow - I was able to add his parents today.