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Error message when trying to merge duplicate child

sjllayton
sjllayton ✭
25. September bearbeitet 5. November in Social Groups

The message says a child cannot be merged with her parent, but they show as siblings, not parent and child.

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Kommentare

  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    25. September

    Good morning @sjllayton Could you share the PID (profile identifying code) so we can take a look? Sometimes the message is not as clear as we might hope.

    Thanks.

    1
  • Gordon Collett
    Gordon Collett ✭✭✭✭✭
    25. September

    Since a parent and child would never show up as a possible duplicate, I assume you must be using merge by ID. Are you copying and pasting the ID or trying to type it in?

    If copying and pasting be sure that when you copied the "sibling's" ID that it really did copy. If it didn't you might still have the parent's ID on your clipboard. I've certainly had that happen before to me. And, of course, be sure you copied the correct ID.

    If you are trying to type in the ID, don't. Copy and paste instead.

    1
  • Rhonda Budvarson
    Rhonda Budvarson ✭✭✭✭
    5. November

    No reply. Discussion closed.

    0
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