Unable to view uploaded GEDCOM data

Brooke E Burnham

I've been approved to test this and have successfully uploaded two different GEDCOM files from Ancestry. However, my two trees from this data won't load. I've tried using different browsers, using different wifi, and clearing the cache/cookies on my browser. Is anyone else running into this issue? I'm thinking it could be something disabled in my account even though I've been approved to test this.

Áine Ní Donnghaile

You'll see a couple of other threads of folks having issues - one of them mine.

I suspect we won't see any answers from the engineers before Monday.

Joy Gregg

I posted a question on 11/9 regarding the continual upload error. This morning, I receive the message that the gedcom is uploaded but now when I try to access the CET, I get a different error message indicating "there was a problem…". It's very frustrating.

I test software for a living so even with Beta testing, I'd presume the developers are at the very least unit testing their code before it's pushed to beta. It appears they are not.

Always Strange

@Brooke E Burnham Thank you for reporting this. We have logged a bug against this. It is RSTI-1868. Will keep you posted on a resolution.

Tomie K. Avant

@Brooke E Burnham This post has been merged with the discussion entitled "Unable to upload GEDCOM" .

https://community.familysearch.org/discussion/169197/unable-to-upload-gedcom

This discussion will now be closed. Please continue to give us feedback about any issues you might encounter. Thank you for offering to test this product for us.