Private questions

valcb

If I go to temple in categories and ask a question, is that posted for all community people to see, or is it private and goes to someone who can look into private information and they will get back to me? What is the best method for asking more private questions?

N Tychonievich

@valcb Yes, when you post in Community (any section), it is public. So, if you have a temple question, you can post just the general outline of the problem (something like, "I am not seeing ordinances that I know were completed" or "I need some guidance on temple policy"). Then, one of the folks who handles these questions will send you a private message through Community to get the details and help you. Private messages are completely private.

You'll want to be sure to set your Community notifications so that you get notified when you get a private message. Here is an article that gives you the steps:

https://www.familysearch.org/en/help/helpcenter/article/managing-notifications-in-familysearch-community

Depending on how you set your notifications, you see a red dot with a number on the envelope icon in the top right of Community and/or you get an email when someone sends you a private message.