North America FamilySearch Center Support (FSCS)

Resource links for managing a FamilySearch Center.

• FamilySearch Help and Learning Center
• FamilySearch Center Learning Resources
  • FamilySearch Center Operations Guide
  • FamilySearch Center Tools
  • FamilySearch Center (Purchased Equipment)
  • FamilySearch Center Coordinator
  • FamilySearch Center ChromeOS Flex Instruction
  • FamilySearch Center ChromeOS Help Guide (text)
  • FamilySearch Center ChromeOS Help Guide (images)
• General Handbook of Instruction Section 25
• Resources for a new stake FamilySearch center coordinator
  • FamilySearch Logo USB Drives
• What is available in the FamilySearch Center Portal
• FamilySearch Blog (What's new or changed in FamilySearch)

Phone support for FamilySearch's equipment, software, policies, or operations. Our support team is available from 8 a.m. to 8 p.m., Monday through Saturday. On Sundays, we're open from 12 p.m. to 8 p.m. Mountain Time. You can reach us by dialing 1-866-406-1830 and selecting option 5 for "FamilySearch Center Leader, Operations and Equipment Support."

Email support at nasupport@familysearch.org.

Final "Center Chatter" meeting (November 19, 2025) link.

• The "Center Chatter" meeting is on the 3rd Wednesday of November.

Starting January 2026, FamilySearch Center Connect will host monthly online meetings that offer area-specific guidance and support.

FamilySearch Center Connect

This new format aims to:

• Establish a consistent, predictable meeting structure supported by FamilySearch.
• Provide current and accurate information.
• Enhance collaboration between centers.
• Ensure the content addresses the needs of each area.
• One monthly meeting per area combining updates, training, technical support, and coordinator discussions into a single comprehensive session.
• Geographically organized sessions tailored to meet each area's unique needs, encouraging more meaningful engagement.
• Focused content on technology, operations, best practices, and collaboration.
• Community Connection providing opportunities to share experiences, ask questions, and support one another.

Meeting Day and Time for Each Area

Note: Dates and times may be adjusted for holidays or area-specific needs.

Click here to join the FamilySearch Center Connect meeting.

#English #NorthAmerica #Internal