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FamilySearch Center Support for Coordinators and Staff

Need help with FamilySearch's equipment, software, policies, or operations during business hours? Contact our support team.

Our support team can assist you live from 8 a.m. to 8 p.m. Mountain Time, Monday through Saturday. On Sundays, you can reach us from 1 p.m. to 8 p.m. To contact our support team, dial 1-866-406-1830 and select option 5 for "FamilySearch Center Support."

You can easily find answers to your queries by visiting the links below, which we suggest bookmarking for future reference.

  • FamilySearch Help and Learning Center
  • FamilySearch Center Learning Resources
    • FamilySearch Center Operations Guide
    • FamilySearch Center Tools
    • FamilySearch Center (Purchased) Equipment
    • FamilySearch Center Coordinator
  • Resources for a new stake FamilySearch center coordinator
  • FamilySearch Center Monthly Report
  • What is available in the FamilySearch Center Portal
  • FamilySearch Blog (What's new or changed in FamilySearch
  • The ChromeOS Flex Help Guide
  • Chrome OS Community Shared Training

FamilySearch Centers in North America are supported by monthly online meetings called "Tech Talk" and "Center Chatter." These meetings provide valuable information and support and begin at 7:00 pm in the Eastern, Pacific, and Hawaiian time zones.

  • The "Tech Talk" meeting is on the 1st Wednesday of each month.
  • The "Center Chatter" meeting is on the 3rd Wednesday of each month.

Guests can quickly join meetings by clicking the links on the appropriate day and time.

Please take some time to review the video on Local Church Leader Instruction from RootsTech 2024 Temple and Family History Leadership Instruction.

#English #North America #Internal

Owner: SystemLeaders: Diane Manley, Ken Richins - NA FSCS Specialty Lead, Todd E. Wolfe, Jerry D. Barrett, Daniel C Scott, System, ShieldsDavidLeland NAO FSCS Mentor, jbuckaroo, C.B.6565, ArthurNCreated on January 25, 20212250 membersPrivacy: Public
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Announcements

  • Chrome OS Community shared training
    Chrome-OS Notification 1.jpg Chrome-OS Notification 2.jpg Chrome-OS Notification 3.jpg Chrome…
    Announcement 1K views 17 comments 1 point Most recent by Joy Peck December 20Social Groups
  • Eithernet VS WiFi in FamilySearch Center Computers and Printers
    Two identical computers in the same room with fiberoptic gigabit from major ISP and WIFI Access poi…
    Announcement 44 views 0 comments 2 points Started by Ken Richins - NA FSCS Specialty Lead December 6 Social Groups
  • Windows 10 Licenses Expiration
    A final reminder that the FamilySearch Center Windows 10 Commercial License expires at the end of 2…
    Announcement 92 views 0 comments 0 points Started by Ken Richins - NA FSCS Specialty Lead December 5 Social Groups
  • Local FamilySearch Center Creating and using Social Media to Promote your Center
    After consulting with Leadership, we can give the following instructions to clarify Appendix G Sect…
    Announcement 72 views 0 comments 4 points Started by Ken Richins - NA FSCS Specialty Lead November 21 Social Groups
  • Family Name Assist
    Here's how it works. I just got this earlier this evening on a new member, as assigned by our bisho…
    Announcement 262 views 3 comments 4 points Most recent by rkmunk November 11Social Groups
  • Regarding sign changes for local FamilySearch Centers
    There is no mandate or plan from the Church or FamilySearch to do anything other than replace the o…
    Announcement Closed 512 views 1 comment 2 points Most recent by Jon W. Thomas October 16, 2023Social Groups

Discussions

  • FSC Monthly Report
    146 views 10 comments 0 points Most recent by Phil Besselievre December 19Social Groups
  • Wish List for ChromeOS Apps
    74 views 8 comments 1 point Most recent by Pamela Nunokawa December 19Social Groups
  • Volunteer Sign Up online
    32 views 2 comments 0 points Most recent by RobertLeighPritchett December 12Social Groups
  • Help Article 914 for FamilySearch Center coordinators
    195 views 8 comments 1 point Most recent by GlennPruden December 11Social Groups
  • requirement to give access to third paty of living profile information.
    43 views 1 comment 0 points Most recent by Roger Siemers December 5Social Groups
  • new printer
    Answered 33 views 1 comment 0 points Most recent by Chris Schmink December 5Social Groups
  • Username / Password box when browsing
    64 views 1 comment 1 point Most recent by Chas Howell December 2Social Groups
  • monthly online meetings
    81 views 1 comment 0 points Most recent by DanaChou November 19Social Groups
  • Is there a glitch with the Portal?
    72 views 4 comments 0 points Most recent by Jaelene Starr November 12Social Groups
  • Disposition of books in our FamilySearch Center
    Answered ✓ 122 views 5 comments 0 points Most recent by donnajoearlcolyar1 November 7Social Groups
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Diane ManleyKen Richins - NA FSCS Specialty LeadTodd E. WolfeJerry D. BarrettDaniel C ScottSystemShieldsDavidLeland NAO FSCS MentorjbuckarooC.B.6565ArthurNcarolannmoore1Carol Lou HillTM WellsNeufield MCarterNelsonArthur1Thomas Lee NixonDean PayneYvonneGibbon1Branch, Kevin William1CFitzgarraldBruce WilkinsondianekayCookeWilliamB1scraasveld1.5252868432057244E12michaelwalker3Laura Collier2591Larry HudginsEKaszynskiSilgueroIda1DavidFort1Chris MarshJulie Ann Moyle Smithsnowd1.5275330626170557E12carolrotto1engstromde1.5276503647508652E12Tamara StevensonWallace W CarrollJudieKing1Miles A MeyerAll Members
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