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Error Copy from FamilySearch Tree into Family Group I created

P7181
P7181 ✭
August 24 in Social Groups

I created a Family Group. When attempting to "Copy from FamilySearch Tree" into that Family Group, I receive error message … "There was an error while trying to copy persons into this private tree. Please try again later." I "Select People to Copy" by clicking the checkbox under applicable individual names and then, clicking "Copy to Group". The same error message displays whether I select a single person or multiple people to add to the group. The same error message also displays when attempting same action using either Google Chrome or Firefox. I have deleted browser history and cache. I have logged out of FamilySearch and restarted computer. Same result is received. Any suggestions? Thank you.

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Comments

  • P7181
    P7181 ✭
    August 31

    See discussion … Memories/Gallery items not showing in Family Group for resolution

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  • AnneLoForteWillson
    AnneLoForteWillson mod
    September 8

    @P7181 Are you still seeing this error with the Copy from FamilySearch Tree?

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  • P7181
    P7181 ✭
    September 9

    It only worked by copying all and then deleting parental relationship for my spouse.

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  • AnneLoForteWillson
    AnneLoForteWillson mod
    September 11

    Hmm.. that is an interesting phenomenon. What operating system and browser are you using? I will log this and see if we get anyone else who comes up with the same problem.

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  • P7181
    P7181 ✭
    September 12

    Windows 11, Chrome, Firefox

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