Gedcom exported from RootsMagic10 fails to load to CET, with & without VPN
This discussion came in through "events" and has been pasted here for continuity and ease of access.
Jun 2, 11:00 PM - 3:50 am
Brisbane, Australia
Tree upload error.
There was an error creating this tree
Browser Chrome
Version 137.0.7151.57 (Official Build) (64-bit)
VPN is Proton V 4.1.13
OS is W11 - updated last week.
Fails with VPN ON or OFF.
Fails after new Gedcom produced in RM10 after a few edits upload is re-attempted
RM10 is ver 10.0.5.0
Comments
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Retried today, with no RM Specific Extra Details in Gedcom.
Says it uploaded OK, but only 147 people in resultant tree of circa 8000.
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@JohnKelly707 Thank you for testing early access CET and sending in feedback. Will you look at the GEDCOM and tell me how many persons were in it?
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8310
See attached pdf.
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@JohnKelly707 Thank you for that information. I did not see an attached .pdf. But, I have made the engineering team aware of this issue and they can access your GEDCOM file for testing.
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@JohnKelly707 I understand from the engineering team that this bug has now been corrected and your GEDCOM reprocessed to resolve these issues. Will you please review your CET and report if all issues have been resolved?
Thank you, again,
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Hi,
I have 3 failed upload attempts.
3 "successful" with 147 people (No RM specific detail in gedcom). Actually > 8000 people
Latest attempt, today - fails with RM specific details.
Succeeds with no RM specific details.
KFT26062025FS-CET is currently "importing tree", 99% and currently not changing.Cheers
JK
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Now uploaded
774 errors listed.
MyHeritage source error messages such as
Source: Some of this person's information could not be added. - "1871 England & Wales Census (MyHeritage)"
Source: Some of this person's information could not be added. - "1881 England & Wales Census (MyHeritage)"
and Note errors such as
Note: This note could not be attached. - "Marriage: 1 Jul 1885, The Parish Church In the District of Bethnal Green"
Note: This note could not be attached. - "Marriage: 17 Jul 1907, The Registry Office In the District of West Ham, Essex."
are evident.
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@JohnKelly707 Aside from the errors, were all the individuals imported and the relationships added?
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"About this tree" does not report a person count.
About This Tree
Tree Person Count:
Upload Errors: 774
Upload Date: 2025-06-25
File Name: KFT26092024RM10(2).ged
Owner: JohnKelly707There are some family link errors listed in the 774, for people with missing details ('Bookmarks' for future resolution).
The one person I have looked at since the reportedly successful upload appears to have all expected family links, sources, and notes.
Note formatting in "Person" screen is not as per original in RM.
Cheers
JK
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Sources are listed, but on examination, only the first source seems to be linked. All subsequent sources have Add+ beside the listing after Sources is tapped for a person.
Does this indicate they are not properly linked ?
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@JohnKelly707 Thank you for the additional information. I have passed this information to the engineering team.
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Thank you for bringing this to our attention. We’re committed to resolving as many issues as possible, and we’re closing this discussion for now. If you or others encounter this issue again, please start a new discussion and include relevant information such as your operating system, browser, URLs, and screenshots if available.
We appreciate your support and engagement. Please don’t hesitate to reach out with any future questions or concerns.
Thank you for using CET.
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