Family group disappeared when I accepted an invitation of a CET
I accepted an invite to be on my sisters CET Josepha Blatnik and Matija Kocjan's ancestors. I have not troubling between Family Search Family tree and my sisters CET, But I can no longer get to the group which I created for my family to get temple names. My family group name is Gardner Group.
Answers
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@abracken3896612 Thank you for agreeing to test the early release of CET. To help further diagnose the issue you are having, please provide the browser, computer type, and operating system that you are using. Also, please send screen shots showing the issue. Also, please include a screenshot of the Family Groups section of your drop down menu and also the CET section of your same drop down menu. I will forward your concerns to the engineers when I have received the additional information from you.
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I am using firefox browser and Dell inspirion computer. on operation system this is what i took off my computer-Processor - Intel ® Core ™ i3-9100 CPU @ 3.6GHZ 3.60 GHz System type 64-bit operation system, x64-based processor
I lost my temple group that I created titled 'Gardner' When I downloaded an invitation to a CTE
Thank you- (name removed) (email removed)
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@abracken3896612 Mod note: Community is a public online forum. For your privacy, your post was edited to remove a name that is not part of your username and your email. Please see the Community Code of Conduct for more details.
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@abracken3896612 Thank you for this additional information. I will forward it to the engineering team.
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The experiment FGT might have been disabled by accident. Please return to "labs" on your homepage and "enable experiment" again. Do you see Family Group Trees as an option? After enabling it again, do you see your tree? If not, please send a screenshot of your homepage showing the dropdown list below FamilySearch Trees in the upper left of your homepage.
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@abracken3896612 Please verify that your Family Group Tree still exists and is accessible to you. Thank you.
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It was a temple family group and I was able to get access to it, my sister who was also an administrator sent me an invitation!
The last instruction sent me was confusing. This worked!
thank you for your help!Alaine Bracken
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@abracken3896612 I am glad it worked for you so that you can continue your service for your family. Thank you, again, for helping with the testing of early access CET. If you have any further issues, please start a new discussion.
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Thank you for bringing this to our attention. We’re committed to resolving as many issues as possible, and we’re closing this discussion for now. If you or others encounter this issue again, please start a new discussion and include relevant information such as your operating system, browser, URLs, and screenshots if available.
We appreciate your support and engagement. Please don’t hesitate to reach out with any future questions or concerns.
Thank you for using CET.
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