Get Involved App problems
I wanted to provide feedback for the Get Involved app on my iPhone SE (newer version), but when I clicked on "Give App Feedback", I got a message that said "No Mail Accounts - Please set up a mail account in order to send email". I don't see anywhere in the app to enter an email. I checked my profile in FamilySearch on my desktop, and my email is there as public, as well as in my account recovery method under "Account".
So I called FamilySearch help (for account setup etc), and they had me try restarting my phone, logging out, then back in, and that did not help, same result. Then they directed me to this method of contacting you that I'm using here.
In the 1950 census (at least for the state I have been working on), apparently the census-takers were instructed to write the surname of the head of house, then for all others in the household, instead of rewriting the surname, they wrote a long horizontal line in that space. I know that on prior censuses, the taker would write the word "ditto" or an abbreviation of it or enter ditto marks. Sometimes the Get Involved app has that horizontal line highlighted. and then shows a single hyphen as the computer's suggestion for input there. My feedback was that users need guidance on the best way to deal with that. When I first encountered it, I thought that I would just type in the surname to replace the hyphen the computer entered. But maybe you are looking for a hyphen there, I don't know.
Please provide guidance on the ditto - horizontal line question as well as look into the reason there is no means to provide feedback in the app for some users at least. Otherwise, the app and the AI handwriting recognition are great! Thank you.
Answers
-
@ShumanMichaelWayne1 It seems that for the 1950 census the enumerators were trained to use the long horizontal line as a ditto. It is the standard on all sheets. The automated system has been trained to read this as a hyphen. This article explains how to deal with this: https://www.familysearch.org/en/help/helpcenter/article/reviewing-hyphens
As for the problem with the Feedback, it seems that your device may be looking for an email account that it can use to send the feedback. Has the email function been activated on your phone?
0 -
@ShumanMichaelWayne1, so sorry that you were unable to do the feedback on your phone, but we are so glad that you reached out to us here in Community. Below are the instructions for the dashes as it is different if you are doing the review names or the review families.
Name Review
Leave the name as is and mark as a Match.
Family Review for the 1950 US Census
Replace the dash with the appropriate surname.
For your issue with not being able to send the feedback from the app, I would suggest that you might try deleting the app from your phone and then putting it back on you phone and see if it will then force the sync between the Get Involved program with your FamilySearch account.
I have an Android, so I was not able to replicate on my phone what you are experiencing with your "Give App Feedback". When I click on mine, it gives me the option of Gmail or Outlook. Since I use Gmail, I click on that and it goes directly to where I can put a message in to FamilySearch. I only need to scroll down and put the feedback and send it.
@Sam Sulser, would you be able to replicate this issue of the iPhone and not being able to send the email for feedback and offer any other suggestions? Thank you.
0 -
I'm afraid I have an Android as well. I don't do well on iPhones 😄 I will ask around and see if we can figure this out.
0 -
@ShumanMichaelWayne1 I think I found an answer. You need to add an email to your phone. The Get Involved app isn't looking for an email. Here is an article a friend of mine recommended to add an email to your iPhone.
0 -
I do have email on my phone. But I use the Gmail app, not the Apple Mail app that came with the iPhone. I'd rather not use that. I guess I'll just have to correspond with any issues here on the desktop FamilySearch community. And hopefully I won't have anything else to report. But there may be others like me who can't figure out how to provide feedback using the Get Involved app.
0