We will be editing your post to protect your privacy, as this is a public forum.
Please ask Cathy to call our toll-free number to get help with this account problem.
This will be a much more efficient way to get the information she needs.
Isn't this post in the wrong category? It seems to belong in FamilySearch Account.
'Yes', you are correct.
And, I "Reported" such, requesting, that the 'Post' to be "Moved", to that more appropriate 'Category', soon after, the post, was submitted.
[ Oh, and, that the "Personal Information" be "Redacted" ... ]
Unfortunately, the "Moving", of the 'Post', has not been actioned; as, of yet.
[ At least, the "Personal Information" has been "Redacted" ... ]
Thank you Brett --- yes you know me ---it is good to hear from you. Thank you for your help. Ellen