Double/Duplicate Names on "Tasks"
Released significant number of names form Reserved List. Began using the "Task" list with recommended Ordinances available. Requested, released and they return in two days.
Help. (PID to be specifically provided ASAP)...
Best Answer
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Thank you for posting in the Community about releasing names and having them return to the task list.
We suggest you call 1-866-406-1830 for personal help with this issue. Talking directly to a person would help clarify exactly what is happening.
Best wishes in resolving you concern.
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Answers
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PID is GZTR-C9R
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Do I understand correctly that what you are seeing, is that you:
- See a name ready to be reserved on your suggested task list.
- You go ahead and reserve the name to your personal reservation list which removes it from that suggested task list.
- You find you have too many reservations, so you un-reserve that name.
- Two days later, the name is back on your suggested task list as if you are supposed to keep it reserved.
This sounds like expect behavior. It is a close enough relative to appear on the task list and is someone who needs temple work completed. But since you don't want to keep it on your reservation list, just let it stay on your recommended task list until you are able to get around to the task that is really being recommended. It is not on the list for you to reserve and ignore. It is there for you, or one of the hundreds of other Family Tree users who also see it on their lists, to complete the temple work for.
View this recommended task list as a second method, alongside your shared with the temple list, for having a pool of names to complete temple work for that does not impact the 300 line limit on your personal list.
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The situation has morphed somewhat. On "Recommended Tasks", the green ready-to-reserve for ordinances icon is showing. However, when selected, it shows the green shared-with-the-temple icon. This is confusing. The App for Tablet does show confuse the two green icons. The Iphone app doesn't work well with this.
This has nothing to do with the 300 line limit on Reserved Names.
There are two different types of icons that should not be confused, hidden or showing one when the other is correct. (PS: The tablet app shows MORE names of individuals who need ordinances with green icons for Temple Ordinances then the standard desktop app. Additional confusion.)
Apologies for delay in responding.
PPS: With the difficulties with the Family Groups addition, this may not be a priority.......
Kindest Regards, Cousin David
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