Incorrect ordinance details on record

Sometime ago I merged 2 records for the same person in to one. I am satisfied I followed the correct merging procedures. After the merger the ordinance details still showing are the latest and duplicate details. The earliest details (therefore the valid details) have disappeared. To rectify I need the correct section of FS to reinstate the earliest details back on to the record. I assume this will have to be done manually by FS.

I reported this prior to July 2021 (prior to the change in reporting procedures) and the problem appears to have been lost in the changeover. I have been advised to “start again” by reporting my problem again here.

if I quote the old case number (still unresolved) would that be sufficient for someone to look up my old emails and resolve my problem please? Alternatively I can provide screenshots of the original and valid ordinance details and the latest and duplicate details (still showing on record).

Thank you for help.