cannot print my ordinances ready even with other computers by other members, how can i print

MargrafArthurAneterea, please provide the ID number of the deceased person for whom you are trying to print an ordinance card. Thank you.

I see that this person 9WGP-XNC Saeni needs to be sealed to his parents but there are no parents listed on his person page in Family Tree. Either they are living, or they have been removed. If you add the parents to him, can you print the SP ordinance? The rest of his ordinances are complete.