Ordinance Screen in Family Tree
- In trying to do the temple ordinance for an ancestor born in 1726, I get the following message: This person's ordinance status is not available. Please contact FamilySearch Support if you are a relative and need more information. (There was no reason this ordinance screen should not have been available). I have had this happen several times and I have had to contact Family Search to do a case. Now it is apparent the system has changed and you do not want people sending emails or (in the future even calling Family Search). The person I talked to walked me through how to find where I could submit my problem. However, I'm not even sure I can remember this for another time.
- My suggestion is: Put a link on the ordinance screen (where it says to contact Family Search) that will go to the Temple work help area to access the box to submit the problem. Also if you need to add a relationship (7th cousin twice removed--which is dumb). Make the form more explicit to what you want on it.