Password recovery not working
My 12 year old daughter created a Family Search account over a year ago. She forgot her password and I've followed all the password recovery options outlined here:
This is the error message I get when I try to recover the password using her member record number
I've called the number at the help center link and talked with 2 of the missionaries there and they weren't able to recover the account either. They directed me here to this forum to see if I can get more help.
I've also tried to create a new account and it says that we can't because an account already exists with her member record number. She's getting antsy to do some indexing and get more names ready for the temple, so thanks for your help!