WHAT is going on in this "Community.FamilySearch" Forum!!!???

Hi Brett, thank you for your comments. In answer to your question, Clicking on YES to "Does this answer your question" results in the ACCEPTED ANSWER status being added to your question.

Cases are normally closed when they are sent to the Escalation team so that work isn't duplicated. The Escalation team would then contact you privately to discuss the matter further or give you as answer that is too sensitive to answer in a public forum.

If you wish to close a thread it would bump the question down the list.

Thank you for your comments. We are certainly experiencing some teething issues but will get there and are excited by the great level of support we are receiving from users.

"Community" is the recognised name for groups such as this. We have adopted an existing formula that users may recognise from other sites. If you would like to suggest your idea for a name change, perhaps you could post it in the Ideas section in the left hand menu? That area is monitored by our engineers and programme developers

This site is monitored by employees, volunteers and missionaries that previously operated the helplines responding to chats calls and emails, as well as private users. This forum is constantly evolving and we hope to provide a more one on one service where possible at some point.

When "no" is selected, REJECTED ANSWER appears against the response.

We really appreciate the great support that you are offering to many users Brett, you are very quick and accurate in your responses. Due to time zones and where we are located you often beat us to it! Thank you!