I have a member who has a friend who's mother died recently. Her friend has given her permission to do her temple work. When the member goes into FamilySearch to sign up for the baptism, etc., it asks if she has permission to do the work. She answers "Yes" and asks if she is a member and she answers "Yes" and it responds that FamilySearch could not find a relationship. How does she continue or get the the clearance for the ordinance?