If it still shows it is ready to be requested, then for that record it still needs to be done. If you have personal knowledge that it was already completed, please search the Family Tree for a duplicate for this person and merge them together.
Please share the PID of the person if you'd like others to help.
unless . . . . there are two records that need to be merged . . .
which is probably the case.
what is the name and birth date of the record in question? (or the PID)?