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I can't find my account online. I was working on it yesterday and today I can't family search, My he

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  • Mute
User15837678933417852901
User15837678933417852901
March 9, 2020 edited July 11, 2024 in FamilySearch Account
I can't find my account online. I was working on it yesterday and today I can't family search, My heartitage or 23 and me. How do I get back in?
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  • Access FamilySearch
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  • multiplesons1.5294187457446106E12
    multiplesons1.5294187457446106E12 ✭✭
    March 9, 2020 edited April 8, 2021 Answer ✓

    What account? MyHeritage.com or 23andMe.com or FamilySearch.org?

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Answers

  • donamariefournier
    donamariefournier ✭
    September 28, 2021

    Thank you for contacting FamilySearch Communities.

    First off, what browser are you using? Are you trying to get into 3 sites: FamilySearch.org, MyHeritage.com, and 23andme.com?

    We would suggest that you clear your browser history following the instructions in this article:

    https://www.familysearch.org/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

    If you are still having issues, please reply to this comment and we can use other tools to see your computer screen and analyze what is really happening. We do want you to have a great experience with FamilySearch and all of it's partners.

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