I can't find my account online. I was working on it yesterday and today I can't family search, My he

User15837678933417852901 · March 9, 2020

I can't find my account online. I was working on it yesterday and today I can't family search, My heartitage or 23 and me. How do I get back in?

multiplesons1.5294187457446106E12 · March 9, 2020

What account? MyHeritage.com or 23andMe.com or FamilySearch.org?

donamariefournier · September 28, 2021

Thank you for contacting FamilySearch Communities.

First off, what browser are you using? Are you trying to get into 3 sites: FamilySearch.org, MyHeritage.com, and 23andme.com?

We would suggest that you clear your browser history following the instructions in this article:

https://www.familysearch.org/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

If you are still having issues, please reply to this comment and we can use other tools to see your computer screen and analyze what is really happening. We do want you to have a great experience with FamilySearch and all of it's partners.

I can't find my account online. I was working on it yesterday and today I can't family search, My he

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