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How to cancel account and get a refund

PamelaWilson66
PamelaWilson66 ✭
August 23, 2021 edited August 23, 2021 in FamilySearch Account

I paid for a year subscription, but now would like to cancel the subscription. Something in expected has come up and I need a refund for the annual fee. I have reached out to customer service and they replied indicating I needed to bring it to someone attention this way. Please, I need assistance with this .

Tagged:
  • Cancel account
0

Best Answer

  • Brett .
    Brett . ✭✭✭✭✭
    August 23, 2021 Answer ✓

    @PamelaWilson66

    Pamela

    Welcome to the "Community.FamilySearch" Forum (of 'FamilySearch').

    Here is are the links to "MyHeritage"

    "Home"/"Landing" page/screen

    https://www.myheritage.com/

    Contact page/screen

    https://www.myheritage.com/contact-myheritage

    Good Luck

    Brett

    0

Answers

  • 1ByrdLady
    1ByrdLady ✭✭✭
    August 23, 2021

    Hello PamelaWilson66 

    FamilySearch Family Tree is free to all. You have mistaken FamilySearch with another genealogy site.

    Does FamilySearch charge subscription fees?

    Access to FamilySearch is free. No subscription fees are associated with your account. You do not need to start a free trial or remember to cancel your account before a trial ends. Access is simply free.

    I hope that we understood and provided information that answers your question. Thank you for using Community and we hope this link or the Help Centre provides the answers you seek. 

    1
  • PamelaWilson66
    PamelaWilson66 ✭
    August 23, 2021

    Is this not My Heritage - Family Tree?

    0
  • Paul W
    Paul W ✭✭✭✭✭
    August 23, 2021

    @PamelaWilson66

    No - this is part of the familyserach.org website, as you should see from the URL bar at the top of the screem.

    0
  • lstolk36
    lstolk36 ✭✭✭
    August 23, 2021

    Pamela,

    FamilySearch is a free website and you will never be charged for its use.

    We attached the following article for your review.

    https://www.familysearch.org/help/helpcenter/article/is-familysearch-really-free We hope your situation will change and you can come back use this wonderful website.

    thank you for using FamilySearch Family Tree.

    1
  • PamelaWilson66
    PamelaWilson66 ✭
    August 23, 2021

    Thank you for all the comments. It is part of My Heritage and there are subscriptions you can get. I was able to contact someone by phone and they are giving me the refund as requested.

    3
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