Grouping all questions into the help community is very inefficient
Why are all questions, both of general interest, and specific questions for individuals all contained in the same forum?
Seems like more than 50% of the questions in this forum are specific to individual users, and have no relevancy for users at large. For example, people asking why a particular ordinance hasn't been recorded, etc. and the discussion is moved to a private message.
It really waters down the purpose of a shared forum when most of the questions are not relevant to most users.
We used to be able to enter individual help requests separately from a forum.
Maybe threads that end up going to a private message should be deleted from this forum.
Comments
-
Thank you for your comment.
The ideas page (see left side vertical navigation buttons) is designed to collect feedback from patrons such as yourself. Please offer your thoughts and suggestions there where they will be evaluated and can contribute to a better Community experience.
Best of success in your family history work.
0 -
I'm not sure what you mean. I thought I was in Ideas. Are you saying I need to re-enter this comment somewhere else?
0 -
hello. anyone there?
0 -
Jeff
I am just another 'lowly' User/Patron ...
[ And, one who has been working in the "Community.Familysearch" Forum for a number of Years ...]
FYI
'Yes', that is correct, you DID NOT submit this post of your in the "Ideas" Section, you actually submitted this post of your in the "Q and A" Section.
And, you actually submitted your post, under the 'Category' of "Temple" [Work] of the "Q and A" Section.
Can I humbly suggest, that you would be best, RESUBMITTING, this this post of yours, in the "Ideas" (ie. 'Feedback') Section, under the 'Topic' of "FamilySearch Community".
"Ideas" Section
'Topic' = "FamilySearch Community"
Home > Ideas > FamilySearch Community
https://community.familysearch.org/en/categories/familysearch-community
But ...
That Said ...
A fault/flaw has recently occurred where there is NO "Link"/"Button" to create a "NEW Idea" from the 'Topics' themselves.
So ...
That Said ...
At this present time, it appears that the ways to create and submit a "NEW Idea" are through the following, 'work arounds':
Options
- Here is a a DIRECT 'link'/URL, to allow you, to create a NEW "Idea", in the particular 'Topic' of "FamilySearch Community"
- https://community.familysearch.org/en/post/idea/familysearch-community
OR
- Alternately, a somewhat more complex method:
- Go to, that 'Topic' of "FamilySearch Community", under the "Ideas" (ie. 'Feedback') Section
- Select an "Idea" ALREADY submitted/posted.
- In that "Idea", that has been selected, select that "New Idea" 'link'/'button', on the 'right-hand-side'.
- That will create, the template, for the submission, of a NEW "Idea", in that particular 'Topic'.
I hope this may help, somewhat.
Brett
0 -
Hi Brett,
Thanks for taking the time to explain how to post to ideas. I could not figure that out (which comes as no surprise since there is no link button). It is surprising that the response from FS did not explain this, so I am glad that you did.
I wish FS would stop making so many changes to the user experience. The old help system with 'cases' was so much better. My motivation to do family history work keeps dropping when I have to relearn how to use the system all the time...
0 -
Jeff
And ...
Here it goes again ...
That Fault / Flaw that I referenced has ONLY just been addressed/fixed; as, of a couple of Hours ago ...
"Ideas" Section
'Topic' = "FamilySearch Community"
Home > Ideas > FamilySearch Community
Fault / Flaw; or, By Design? FYI. We can NO LONGER submit a NEW IDEA from (within) a (ANY) 'Topic'!
As per the advise of an "Administrator" in the Forum
https://community.familysearch.org/en/discussion/comment/280225/#Comment_280225
Ah Well ...
Everchanging ...
Brett
0 -
hi Brett - thank you so much for your help. I see you are very active on this forum both helping patrons and submitting feedback. I appreciate your time and efforts!
3 -
The old help system with 'cases' was so much better.
Was it? I used it many times to submit bug reports and feature requests. I had a terrible time getting beyond the front-line support staff who obviously were so overwhelmed with "someone touched my tree" complaints the that they could barely recognize anything else in their queue.
Anyway, this is the tool we have now, and we are all still learning how to use it.
I glean insights even from the very individual topics in Q&A, so I appreciate being able to see them initiate. I also appreciate knowing what kinds of topics will be followed up privately or escalated to engineering. I now feel comfortable doing some triage myself, declaring a topic requires escalation. That is a quick answer to a question and saves other contributors from needlessly trying to answer it.
0
