Why are the temple ordinances not available for these two people who are married to each other

in Temple
- Martha Ann Carpenter LHW8-VR2 and Charles Raymond Sawvell LHW8-KQZ. These two people are related to me and the ordinance page states: "This person's ordinance status is not available. Please contact FamilySearch Support if you are a relative and need more information." This information is posted on all of their ordinances. Thank you for your assistance.
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Answers
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Hi Debbie
We will be sending your question to specialist's in another department. We will send you a private message requesting additional information.
Please watch for a red dot to appear next to the small envelope in the upper right corner of your screen which will indicate you have received a message
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Thank you. I have sent your Question to the correct department. They will contact you after their review.
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Martha Ann Carpenter LHW8-VR2: Private message sent to guest with an update on the issue.
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