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Portal Update

Tamara Stevenson
Tamara Stevenson ✭✭✭
August 12, 2021 edited August 12, 2021 in FamilySearch Center

I received an email this morning indicating the portal was up and running. (With the notation to install the portal extension.) At the center now and attempting to sign on. The extension was automatically updated by "admin". But there is still no place that shows "View Sites" in the Premium Family History Websites section. Any suggestions? I have tried refreshing the page and that didn't change anything.

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Best Answer

  • genbug08
    genbug08 ✭✭✭
    August 14, 2021 Answer ✓

    Good news,

    Portal and Premium Websites along with Restricted Records are officially fully operational as of last Thursday afternoon. If you are having problem accessing the extension may not be fully installed.

    Family History Center Premium Content Browser Extension • FamilySearch

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Answers

  • genbug08
    genbug08 ✭✭✭
    August 12, 2021 edited August 12, 2021

    In the pink section of the page there should be a big pink button to click to access the premium sites.

    image.png


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  • Tamara Stevenson
    Tamara Stevenson ✭✭✭
    August 12, 2021

    Thanks- that icon did show up on the computer part way through the day! But it wasn't there this morning.

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  • genbug08
    genbug08 ✭✭✭
    August 13, 2021

    Yes, There were still bugs being worked out this morning, but looks like all is working now.

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  • Lovett Gordon Allan1
    Lovett Gordon Allan1 ✭
    August 13, 2021

    I still don't see it working. With Chrome or Edge, there is no button to click on. With Firefox, there is a button which takes you to the sites, but you cannot do anything without a personal login. When I was talking to tech support yesterday on another issue, I was told they had not idea why that message was sent out, since it was still not working.

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  • Mike Ostler
    Mike Ostler ✭
    August 13, 2021

    While the new portal page is up, the premium sites don't all work yet. Some (like Fold 3) require a user sign in, or a free trial period.

    1
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