Problem between Legacy and Family Search
When I bring up the Legacy / Family search page ,Family search is telling me that an ID person does not exist .
This person does exist in Family search and all details are the same.
This is happening to a lot of my nearly 3000 searches
Answers
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You may need to contact the Legacy customer support group as this may be a problem from their end, or maybe they would be able to help you if there is something that is missing. I know that when I have had issues with Roots Magic, the customer support people have been really helpful.
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Hello and thank you for contacting FamilySearch.
While we are not able to resolve partner issues between other products, like Legacy, it may help to clear all your cookies in both programs. You may also want to try a different browser and see if that helps. Sometimes that will make a difference.
If these don't work, You may also be able to get help at a family history center or from your family history consultant.
Regardless of the operating system you use, our website works with these fully supported browsers:
- Apple Safari—the current version and one previous
- Google Chrome—the current version and one previous
- Microsoft Edge—the current version and one previous
- Mozilla Firefox—the current version and one previous
Hope this information helps. It can be so frustrating when programs don't work right.
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