Ordinance permission

I requested to be able to perform Ordinances for my great grandmother, who's only living relative is my mother whom gave permission, everything was reserved and kosher, but now as of the last 3 months, I can't perform her ordinance anymore because I have request permission again. I clicked on the request button 3 months ago when I saw I had to request it again, but nothing has happened. My great grandmother asked me to perform her ordinances when she died. It's been 2 years now, how can I get the permission to do her ordinances? (again, I already have the permission from her closest living family member, and I was requested by her to do it)
Answers
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please see private message
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