Cases?
There used to be a way to submit a case (issue, question, problem) to the Family History Center. I can no longer view my submitted cases, and it appears that the ability to submit cases has been removed.
What happened?😟
Answers
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Gary
I am just another 'lowly' User/Patron ...
Short Answer" 'No'.
The 'FamilySearch' "Support" Case Management System, as we used to know it, is no longer, it has gone.
And, we can NO LONGER 'view'/'access' our OLD 'FamilySearch' "Support" Cases, through 'FamilySearch'.
As such, 'FamilySearch' "Support", has NOW, been INCLUDED into, this "Community.FamilySearch" Forum.
EVERYTHING has "Changed".
It was rather sudden.
I know that this does not help; but, I hope that this gives you some perspective.
Brett
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Gary
The ways to contact 'FamilySearch' "Support" NOW are by either,
(1) For a "Private" communication ...
Contact 'FamilySearch' "Support" DIRECTLY via the,
(a) Telephone
(b) an "On-Line" ('Live') "Chat"
To keep the communication "Private", if you are directed back to this "Community.FamilySearch" Forum, insist that you do not want to do so; and, prefer that the matter be handled "Privately".
Here is a "Knowledge Article" in 'FamilySearch', which list the various Telephone numbers [and, "On-Line" ('Live') "Chat" facilities], for all around the World, where one can have DIRECT contact with 'FamilySearch' "Support".
Contact Support
https://www.familysearch.org/help/helpcenter/article/contact-familysearch-support
OR ...
(2) For a communication is "Public" view ...
As you have done here, 'Post' HERE in "Community.FamilySearch" Forum
HOPEFULLY, the "Moderators" [ ie. 'FamilySearch' "Support" (Personnel) ] HERE in this Forum, can TAKE the MATTER, 'as is', in/through the post, directly into the workings of 'FamilySearch' "Support"; or, in the least via/through a "Private" 'Message', to help/assist you.
IF, you want, you can, for "Privacy", keep any 'Post' here to a minimum, devoid of, "Personal" Information about one's self; and, even, not providing information about any Ancestors, just a precis of the matter; and, requesting a "Private" communication directly from 'FamilySearch' "Support" (Personnel).
I hope that this may also help, somewhat.
Good Luck.
Brett
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I was told the Cases system was provided by a vendor that discontinued the product, apparently with very little notice. All those cases are completely lost.
I had just barely enough notice to rescue a single outstanding case.
Now bug reports can be posted here to be escalated to the proper engineering team. I like that bug reports are now seen by more contributors. I have been able to corroborate or clarify some bugs, which helps to get them escalated.
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Hello @GaryAChristopher
As @Brett . and @dontiknowyou have indicated, things have changed with the FamilySearch Help Center.
Here is the blog article that explains the changes:
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Since I don't read blogs (from anyone), anything that refers me to one is not helpful...
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And I was not born with an @ in front of my name. I prefer my own name, not some internet contrived address.
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On some platforms we can type the @ to load the link but the @ is not displayed in the link. I prefer that.
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none of us were born with @'s in front of our names - but it is how the system will let people know that we have mentioned them in a post - and they get notified so they can see such post.
most of us very much value such a system notification.
not sure what you have against blogs - just a fancy word for a set of pages that may have the answer to your question.
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Oh, great. Another new 'feature'. Ten years ago we got all sorts of promises to come with the 'new system'. The data was messed up in the transition and we've still spent years straightening it out.
Now I've submitted multiple cases with specific PIDs to illustrate an error happening repeatedly in View My Relationship and now that's all LOST?
I'll have to check my emails to see if I retained any of the text.
I just tried chat. They were useless.
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The old system that allowed users to submit cases was managed by another company. That company abruptly discontinued the service and deleted the data.
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