Problem setting up access to partner programs

ERICAHERBST

Successfully set up Ancestry last week, but unable to make accounts with Find My Past and My Heritage today. Is there some kind of technical issue or is it singular to my account?

Caryl

Hi EricaHerbst

We are not aware of any known issues with setting up the Partner Sites. You may consider clearing the cookies in Family Search (familysearch.org/cookies) as well as your browser. Are you using either Google Chrome, Edge or Firefox? Please be sure that these are all updated.

Thank you Family Search

ERICAHERBST

I tried clearing the cookies. This is the message I am getting. It is skipping the sign in screen.

Brett .

@ERICAHERBST

Erica

I am just another 'lowly' User/Patron.

I cannot 'shed any light' on "FindMyPast" ...

But ...

That Said ...

I know for a fact, that the day BEFORE yesterday (my local time) that "MyHeritage" was 'Down' (ie, Unavailable) for "Maintenance".

I already have such a "Connected" account between, 'FamilySearch' and, "MyHeritage".

I was only doing a "Search", in "MyHeritage", from 'FamilySearch'.

When I did so the OTHER Day, I got the ("System") 'Message', from "MyHeritage", that "MyHeritage" was 'Down' (ie, Unavailable), due to "Maintenance".

I DID NOT try yesterday.

I just took a look now (this morning, my local time); and, everything appears to be fine, as per normal.

Question(s):

WHEN did you get that ("System") 'Message'?

Did that ("System") 'Message' look like it was from/through "MyHeritage"; or, "FamilySearch'?

[ Looks like it was from/through "MyHeritage" ... ]

Have you "Checked", your "Permissions", in your "Settings", in your 'FamilySearch' Account?

▬ To see if either, "FindMyPast"; and/or, "MyHeritage", are (in fact, now) "Connected" accounts to 'FamilySearch'.

▬ Just in case; as, although you do not realise it; but, you may have, in fact, have been successful "Connecting" those accounts to 'FamilySearch'.

Certainly worth checking, if you have not.

Now ...

That Said ...

Due to the recent "Maintenance" on the "MyHeritage" Website, just maybe, that "Maintenance" has caused problems/issue for the INTERFACE between, 'FamilySearch'; and, "MyHeritage".

IF, the aforementioned is the case; THEN, that is a problem/issue that 'FamilySearch' needs to be made aware of; so that, they can work with "MyHeritage", to address/fix such.

FYI

I just tried attaching a "Source" from the "MyHeritage" Website directly to an individual/person in "Family Tree" of 'FamilySearch", which was successful, working just like it normally does.

It could be that ONLY a Part (or, Parts) of the INTERFACE between, 'FamilySearch'; and, "MyHeritage", is (are) having problems/issue - in you case, the transfer/import of your "Ancestral" Lines, from "Family Tree" of 'FamilySearch', to "MyHeritage".

Keep us posted, let us know the situation.

▬ Are "Connected" to, both; or, either, "FindMyPast"; and/or, "MyHeritage", in your "Permissions", in your "Settings", in your 'FamilySearch' Account.

▬ IF, you are "Connected"; especially, with "MyHeritage"; THEN, is the problem/issue continuing/persisting?

I know that this does not specifically help; but, I hope this gives you some perspective; and, something to work with.

Brett

ps: Good Luck.

MNuttall

Hello @ERICAHERBST

Yes, there is a known issue with MyHeritage. The link accounts feature is not working and has been "down" since the end of April.

Brett .

@MNuttall

Ah ...

So ...

IF, one ALREADY has a connected/linked account; THEN there is NO problem/issue, it is ONLY for those "Trying" to connect/link the, 'FamilySearch'; and, 'MyHeritage', accounts, since late April this Year, that is the problem/issue.

No wonder, there have been others, having such a problem/issue.

I do not recall, any advice/information, to such effect.

There certainly could have been, but, I just CANNOT remember 'seeing' such (or, certainly, that it is so prolonged).

'Thank You'.

That piece of information, is good to know.

Brett