Record access is denied

Mary Lynn Kenison Peterson

Fredrick Russell Oliver

1845 – Deceased

 • G8SJ-7SG

Record access for this person is denied and I am unable to attach the sources.

I am Mary Lynn Peterson

Thank you in advance for your kind help!!

MarvinG

Sister Peterson, we have reviewed your concern about not being able to access the detail page for Fredrick Russell Oliver, ID# G8SJ-7SG. We have looked at the record using your username and helper number and we are able to see the detail page and able to add a source. Please check again to see if you are able to access the detail page for this individual. If you continue to have problems, try to clear your cookies in FamilySearch by clicking on the link below:

https://www.familysearch.org/help/helpcenter/article/how-do-i-set-my-cookie-preferences

You may also need to clear your cookies in your internet browser. Please follow the link below:

https://www.familysearch.org/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

We hope you have success in working with your ancestors.

MarvinG

We have removed some of your posted information due to privacy requirements.

Suzytx

We understand that you are unable to view the record hint in order to attach the record. We were able to recreate this issue.

Your question will be forwarded to a specialty team for review and resolution. You may be contacted by that team if they need to gather more information. 

Mary Lynn Kenison Peterson

I followed the prompt to reset cookies in FamilySearch. I was still denied access to the record sources and asked to install a new browser because the one I am using is not secure. I have always used Chrome and this is the only time it has shown to be insecure. I do not want to install a new browser. Is Chrome not secure? I think there is still some glitch with this particular person and source.

I will try logging on under my husband's account and password to see if that will make any difference.

MLP

CHold

@Mary Lynne KennedyMarine

We have replicated the error in Firefox as well is Chrome so it is not a browser issue. It appears to be an issue with the various research helps. We see the same problem with Fredick's Wife Emily. Since @Suzytx above indicate that your question has been specialty team to review this problem, please wait for a response from that team. They will contact you if they need more information. They will also email you or respond with a message in your notifications (the bell icon above) when they have an answer for this issue.

Thank you for bringing this to our attention. We appreciate your patience.