403 record access denied

terrabnor

when on research help , clicking on the hint there , i only get "403 record access denied" Why is this.. ? Ron

AllanH01

We understand that you are getting a 403 error when searching.

Often this can be caused by corrupted cookies and temp files. Please click the Help icon (the small circle with the question mark inside of it in the upper right corner) and enter the search term "Cookies" for the help article "How do I delete all of the cookies and temporary files stored by my internet browser?".

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Julia Szent-Györgyi

No, @AllanH01, the poster clearly said "research help", not searching.

I suspect this is either related to or exactly the same as the problem that was asked about earlier this month, regarding the 1871 England & Wales census (https://community.familysearch.org/en/discussion/comment/268663#Comment_268663).