First I have a complaint that in the permission area for getting next of kin's approval, It only asked who the next of kin was, the address and telephone number. Nowhere did I see it saying that I would need written approval from the next of kin. I took three weeks at least for me to be notified that I would need written approval via email to me. If I had known, I would have gotten it when I got the verbal approval.
Now I have the written approval (see attachment) I followed the email's instruction and I assumed it would immediately be granted. It hasn't been. Is it going to take another three weeks to get the permission taken off the names so I can do the proxies?