Home› Welcome to the FamilySearch Community!› Suggest an Idea

Do you realise POSTS appear to be, 'falling into the cracks', disappearing into nonexistent 'Groups'

Brett .
Brett . ✭✭✭✭✭
July 25, 2021 edited July 25, 2021 in Suggest an Idea

FamilySearch

Community.FamilySearch Forum

Administration

Attention: @Mark McLemore

Subject: Do you realise that 'Posts' appear to be, 'falling into the cracks', disappearing into nonexistent 'Groups'

BACKGROUND:

Around noon Today (Sunday, 25 July 2021), my local 'Time' (+10 UTC) I did some checking, after finding something unusual.

I just went back through some x53 pages/screen of CURRENT 'Posts' (that being x10 'Posts' per page/screen), back to 20 July 2021.

I found a number of 'Posts', that have appear to have, 'fallen into the cracks', disappearing into nonexistent 'Groups'.

Many of these 'Posts' had NO, "Views"; nor, any "Answers"/'Comments".

And, one of these nonexistent 'Groups', had up to x4 pages/screen of 'Posts', with some x20 'Posts' per page/screen.

QUESTIONS:

How are 'Posts', getting into these nonexistent 'Groups'

How are Participants (ie. Users/Patrons); even, able to submit 'Posts', into these nonexistent 'Groups'

Or, are "Moderators" [ie. 'FamilySearch' "Support" (Personnel)], inadvertently "Moving" these 'Posts', into these nonexistent 'Groups' 

REQUEST:

Can I humbly request, that 'FamilySearch', please investigate this matter, of HOW 'Posts' appear to have, 'fallen into the cracks', disappearing into nonexistent 'Groups'.

EXAMPLES:  

"Groups" Section:

.

[ 1 ]

This was the 'Post' that sparked my attention.

Group = FamilySearch Products and Tools Groups

▬ As far as I can tell, there is NO such 'Group' ...

▬ Then, I realised that such may be one of those x9 "Categories" of "Group" groupings

Pending image.png

Home > Groups > FamilySearch Products And Tools Groups

temple ordinances

Albert Blanchard

11:59 AM ... [ ie. Today ]

could you make it possible to print all selected people from all pages instead of just one page. It would save paper. Right now I can select several people on a page, and if I go to another page and select some more people, I loose the ones that I selected on the first page.

https://community.familysearch.org/en/discussion/92166/temple-ordinances

.

[ 2 ]

That 'Post' in [1] lead me to here:

Group = FamilySearch Products and Tools Groups

Again, as far as I can tell, there is NO such 'Group' ...

Home > Groups > FamilySearch Products And Tools Groups

FamilySearch Products and Tools Groups

https://community.familysearch.org/en/categories/familysearch-products-tools-groups

Some x2 pages/screens, with some x16 'Posts'

All had been "Viewed"; but, ONLY x2 had "Comments".

.

[ 3 ]

And, I found this:

Group = My Groups

Again, as far as I can tell, there is NO such 'Group' ...

Home > Groups > My Groups

[ By the way ... these area NOT 'My' literal groups ... ]

My Groups

https://community.familysearch.org/en/categories/my-groups

Some x4 pages/screens, with some 34 'Posts'

All had been "Viewed"; but, ONLY x6 had "Comments".

.

[ 4 ]

And, I found this:

Group = All Groups

Again, as far as I can tell, there is NO such 'Group' ...

Home > Groups > All Groups

All Groups

https://community.familysearch.org/en/categories/all-all-groups

Some x3 pages/screens, with some x29 'Posts'

All had been "Viewed"; but, again, ONLY x2 had "Comments".

.

[ 5 ]

And, I found this:

Group = Research Groups

Again, as far as I can tell, there is NO such 'Group' ...

Home > Groups > Research Groups

https://community.familysearch.org/en/categories/research-groups

Some x2 pages/screens, with some x15 'Posts'

All had been "Viewed"; but, again, ONLY x4 had "Comments".

.

[ 6 ] ... AND THIS ... ODD ONE ...

And, I found this:

Group = My Feeds

Again, as far as I can tell, there is NO such 'Group' ...

[ By the way ... these area NOT 'My' literal feeds ... ]

Home > My Feeds

Voiko tämän siirtää FamilySearch Yhteisö Suomi ryhmälle?

Jarkko1 [ mod ]

22 July

Kokeilen siis nyt siirtoa

https://community.familysearch.org/en/discussion/91774/voiko-taemaen-siirtaeae-familysearch-yhteisoe-suomi-ryhmaelle

.

Please investigate and advise.

'Thank You' in advance.

Submitted for your immediate, information; attention; and, consideration.

Kind Regards.

MAY THE LORD BLESS YOU IN THIS IMPORTANT WORK

Yours Faithfully,

Brett

Tagged:
  • Complete
1
1
1 votes

Complete · Last Updated August 5, 2021

Comments

  • Mark McLemore
    Mark McLemore admin
    July 27, 2021

    Hello @Brett . - thanks for reporting this issue. I really appreciate the detail and amount of information you included, this is very helpful. I'm investigating the issue and I believe I have identified the root cause. This does not appear to be related to anyone moving posts.

    We'll get these posts routed to the right place, as well as implement a fix to prevent this issue in the future. Thanks again for the report and detailed info, it is greatly appreciated.

    0
  • Mark McLemore
    Mark McLemore admin
    August 5, 2021

    Hey @Brett . Thanks again for reporting this - we've made changes today to resolve this.

    0
This discussion has been closed.
Clear
No Groups Found

Categories

  • 30.2K All Categories
  • 24.3K FamilySearch Help
  • 127 Get Involved
  • 2.7K General Questions
  • 443 FamilySearch Center
  • 465 FamilySearch Account
  • 4.5K Family Tree
  • 3.4K Search
  • 4.7K Indexing
  • 639 Memories
  • 6.6K Temple
  • 326 Other Languages
  • 34 Community News
  • 6.6K Suggest an Idea
  • Groups