Why haven't I received a reply to my Question?

kathleenhowell

I sent in question regarding the Ordinance status of my relative, Lewis Andrew Pick K867-66Z. I did it through FamilySearch Community and I was told that I would receive an email regarding my question, but I have not heard anything since I sent it in, several days ago. I'm sorry, but I can't remember the exact date I sent it in.

Thank you for any help you can give me.

Kind regards,

Kathleen O'Brien Howell

1ByrdLady

We have sent your question to Specialist that review our request.

Currently, once a post is escalated the post is no longer visible to the person who created the post.

We realize that this is not an ideal situation. Consequently, we are looking at alternative methods for handling escalated posts so that they remain visible to the Community.

Thank you for your patience as we work to correct the problem.

kkhg

The ordinances for Lewis Andrew Pick K867-66Z now appear in Tree.

1ByrdLady

Thank you for contacting FamilySearch Community. Regarding Lewis Andrew Pick K867-66Z, this is the one and only question of your s we can see.

We will need to send your question to another department for review. We are sending a private message to request more information.

What words and abbreviations cause "Needs more information" to appear?

Suzanne Adams1

Hi Kathleen,

Thank you for your follow-up question regarding why you have not received an email concerning your relative Lewis Andrew Pick K867-66Z.

We have searched the community records and for some reason your original question could not be located. Most likely this is the reason why you have not received an email. We are so sorry. Could you please resubmit your original question and we will get it to the internal department that handles ordinance concerns. They should then email you with a resolution to your concern.

Thank you for your patience.

kathleenhowell

Yes. His ordinances now appear in FamilySearch. Thank you very much, for your help!!

kathleenhowell

Thank you. I was able to get the answer to my question and Lewis Andrew Pick's ordinances now show in family search.