Need to print new temple card due to merging of two people. Person with reservation is deceased.

nanettej

I have two cards for Sealing to Parents. My father reserved these ordinances and printed the cards. He passed away and his Family Search account has been deleted. Subsequent to him printing the cards, the individual was merged with another person. The surviving person has a different ID than is on the card I have. The temple ordinance still shows as reserved by my father, but I am not able to print a new card with the appropriate ID. Any suggestions?

Marie4familysearch

Please see the article in the Help Center: A person who reserved ordinances has died, is incapacitated, or had a withdrawal of membership

https://www.familysearch.org/help/helpcenter/article/a-person-who-reserved-ordinances-has-died-is-incapacitated-or-had-church-membership-withdrawn

When a member of the Church dies, the clerk adds the death information. The Membership Department receives the death information and adds a death date. FamilySearch locks the member's account. As a result, the temple ordinance list of the deceased member changes:

• No one can print new family name cards from the temple ordinance list.
• Temples continue to do the work for names already shared with the temple.
• We can release names not shared with the temple upon request. Release is subject to the 110-year approval process.
• Family and friends can complete family name cards printed before the account was locked. Please check to be sure the ordinances are not already completed.
• Family names are released in accordance with the 2-year policy.

Please follow the following steps to Request release of a member's entire family names list

Due to the specialized work required to resolve this type of issue, please contact FamilySearch through Community.

1. Sign in to FamilySearch Community.
2. On the left, click Q and A.
3. Click Temple.
4. Click Ask a Question.
5. For the subject, enter Missing Ordinances.
6. Provide details:
   1. Name of the relative.
   2. For a deceased relative, provide documentation of death (such as a death certificate, obituary, or funeral program).
   3. For a relative who has had a withdrawal of membership, provide a statement regarding that membership status.
   4. Your relationship to the relative whose reservation list you want released.
   5. A few of the ID numbers, names, and birth dates of the individuals you believe are on the temple ordinance list.
7. Click Ask Question

Thanks for contacting FamilySearch.