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Read Only Banners

ColleenStanley
ColleenStanley ✭
July 22, 2021 edited November 1, 2021 in General Questions

I just sent you a question regarding my great grandfather, Joseph John Bauer Sr. Much to my surprise, every single person in my tree now has that banner on it. What is happening? Up until today, I have not had a problem. I am asking that you please help me get this resolved.

Thank you,

Colleen O'Connelly Stanley

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Answers

  • Marie4familysearch
    Marie4familysearch ✭✭
    July 22, 2021 edited July 22, 2021
    https://www.familysearch.org/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

    Please clear temporary cookies at familysearch.org/cookies. This should resolve the temporary issue.

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  • Brett .
    Brett . ✭✭✭✭✭
    July 23, 2021 edited July 23, 2021

    @ColleenStanley

    Colleen

    Welcome to the "Community.FamilySearch" Forum

    I am just another 'lowly' User/Patron ...

    Regarding a "Ready Only" Banner ...

    Query: When you state, "... every single person in my tree now has that banner on it"

    Just to be certain ...

    Here is an "Image" of an individual/person with a "Read Only" 'Banner' ...

    [ ie. That 'Banner' with a 'Pad Lock' Icon; and, the words, "Read Only. This person's record is read-only. No additions or changes can be made." ]

    Pending image.png

    Question:

    Are you referring to that particular 'Banner' against ALL the individuals/persons in your Ancestral lines?

    OR ...

    Whereas ...

    The aforementioned individual/person not only has a "Read Only" 'Banner; but, ALSO has an additional 'Banner' that many individuals/persons now have in "Family Tree" of 'FamilySearch', which is referencing the NEW "Discovery Pages" for some, if not many, of our Ancestors.

    [ ie. That 'Banner' with a 'Exclamation Mark' (in the 'Green', 'Star' Circle) Icon; and, the words, "There is a new discovery version o this person page. Learn about what' different. [ GO TO NEW DISCOVER PAGE ]"

    Pending image.png

    Question:

    Are you referring to that particular 'Banner' against ALL the individuals/persons in your Ancestral lines?

    Please advise.

    Now ...

    That Said ...

    It is more than likely, like some, that many of your Ancestors have that OTHER "Discovery Page" 'Banner'.

    Whereas, it certainly would be concerning, if ALL of your Ancestors had that "Read Only" 'Banner'.

    Regarding "Read Only" individuals/persons, here is a "Knowledge Articles" in 'FamilySearch':

    What are read-only records in Family Tree?

    https://www.familysearch.org/help/helpcenter/article/what-are-read-only-records-in-family-tree

    https://www.familysearch.org/help/helpcenter/article/what-are-read-only-records-in-family-tree

    Whereas, regarding the NEW "Discovery Pages" (and, that corresponding 'Banner'), here are some references:

    'FamilySearch' "Blog"

    New Ancestor Discovery Pages Provide a Rich, Engaging Family History Experience

    https://www.familysearch.org/blog/en/ancestor-discovery-page/

    https://us.v-cdn.net/6032564/uploads/SH3QM7J3QOIO/pending-image.png

    FamilySearch Updates Enhance your Experience

    Update January 11, 2021—Updated Ancestor Discovery Pages

    https://www.familysearch.org/blog/en/familysearch-updates/#ancestor-pages

    https://www.familysearch.org/blog/en/familysearch-updates/#ancestor-pages

    'FamilySearch' "Media"

    New Ancestor Discovery Pages Provide a Rich, Engaging Family History Experience

    https://media.familysearch.org/new-ancestor-discovery-pages-provide-a-rich-engaging-family-history-experience/

    https://media.familysearch.org/new-ancestor-discovery-pages-provide-a-rich-engaging-family-history-experience/

    I hope that the above Articles may help.

    Brett

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  • ColleenStanley
    ColleenStanley ✭
    July 23, 2021

    Brett, thank you so much. It got resolved. I cleared my Family Search cookies and it worked.

    Thank you for all the information and the time it took to do this for me. I am very grateful


    Take good car,

    Colleen Stanley

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  • Brett .
    Brett . ✭✭✭✭✭
    July 23, 2021

    😀

    0
  • Gordon Collett
    Gordon Collett ✭✭✭✭✭
    July 23, 2021 edited July 23, 2021

    Temporary glitches including server hiccups and internet outages can cause trouble with a website as complex as FamilySearch. I also had everyone get a Read Only banner a couple of hours ago. Didn't have to do anything and everything was fine after an hour or so. I clear cookies for FamilySearch only about once a year or after the website has a major update and that just on general principles. Clearing cookies is really very rarely needed.

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